Frequently asked questions

We work with trusted delivery companies, depending on your address and the shipping method selected at checkout. Your shipping email names the one carrying your order.

Delivery times depend on your address, and the estimate that applies to your item is the one shown under the Add to Cart button on its product page. Tracking usually starts updating within 24–48 hours.

Canadian orders ship from our warehouse in Brampton, Ontario. We also have warehouses in Las Vegas (US), Brampton (Canada), Hamburg (Germany), Abu Dhabi (UAE), Sydney (Australia) and London (UK), so every order ships from the one closest to it.

Yes! You'll receive a confirmation email with a tracking number once your order ships. You can also use our Track My Order feature in this Help Center.

Yes, we ship worldwide. Shipping rates and delivery times vary by location.

First, check your tracking link for the latest status. If your order hasn't shipped after 48 hours, open Track My Order, tap your order and choose Report delay. If it has shipped but tracking hasn't moved for a few days, go to File a Claim → Missing or Lost Package.

If your order hasn't shipped yet, start a chat and we'll try to change it before it leaves. Once it has shipped, we can't change the address.

Your order ships as a single parcel, so there is no second delivery still to come. If something is missing from it, report it and tell us which items didn't arrive and we'll sort it out. Report it within 5 days of delivery.

Check around the property and with neighbors first, as tracking sometimes says delivered a little before the parcel actually arrives. If it is genuinely not there, report it and we will look into it with the delivery company. If you added Package Protection at checkout, let us know within 24 hours of tracking showing it as delivered.

Often, yes, as long as your order hasn't already been packed. We can pack your order first at no cost: go to Track My Order and choose Speed Up Order. For express or overnight delivery, start a chat and we'll tell you what's possible for your address and arrange it with you.

You have 100 days from delivery to send a purchase back. There is a second, shorter deadline: if an item arrives damaged, defective or with something missing, report it within 5 days of delivery. The 100 days is for the return shipment; the 5 days is for telling us something went wrong.

Items must be unused, with all original tags attached, and in the original packaging. Items that come back used, or without their tags or packaging, are rejected and disposed of. The order you look up here works as your proof of purchase.

Return shipping is paid by you. If an item arrived damaged or we sent the wrong one, that isn't a return: file a claim and we'll send you the right one or refund you.

Once your return arrives and we've checked it, the refund goes back to your original payment method. Allow 10–12 business days for it to appear, though your bank sets the last part of that. There is no restocking fee.

No. NOBL does not charge a restocking fee on returns. Your refund goes back in full to your original payment method once we've received and checked your return, though you are responsible for return shipping costs.

Go to File a Claim → Refund status, and we'll email you an update within 24–48 hours.

NOBL luggage is made from premium materials and backed by our Lifetime Limited Warranty. Features like TSA-approved locks, spinner wheels and an expandable compartment vary by model, so check the product page for the bag you're looking at.

We use polycarbonate shells (lightweight, strong), ballistic nylon (robust), and aluminum frames (extra strength) across our range.

The Gloss Carry-On weighs 3.65 kg (8.05 lbs) and the Carry-On: All-in-One weighs 3.97 kg (8.75 lbs). The Check-In weighs 5.50 kg (12.13 lbs). Exact weights vary by model, so check the product page for the bag you're considering.

Yes. The Carry-On: All-in-One Expandable has a zippered compartment that expands by about 7.5 cm (3 inches) when you need the extra packing space, and compresses back down when you don't.

Yes, our Carry-On meets most international airline size requirements (56 x 36 x 23 cm (22" x 14" x 9")). Check your specific airline's limits before flying.

Wipe the exterior with a damp cloth. Use a soft brush for the interior. Avoid overstuffing, and regularly maintain wheels, locks, and zippers.

Yes. All NOBL luggage is covered by our Lifetime Limited Warranty against defects in materials and workmanship under normal use. Electronics such as the NOBL Air+ tracker carry a 1-year warranty instead.

Faults that stop the bag working properly, wheels, handles or other parts that stop working, and cracks or breaks in the shell or frame.

Damage from misuse, accidents, or neglect. Normal wear and tear (surface scratches, minor dents). Unauthorized modifications or repairs.

Start a warranty claim here in the Help Center: add photos of the problem and your order details. We'll take a look and let you know how we'll fix it: a full luggage replacement, or a component we send you to fix it yourself.

The payment options for your country are shown at checkout. Every payment is encrypted and secure.

Enter your promo code at checkout in the "Discount code" field. Only one code can be used per order.

It depends on where your order is going. Start a chat and we'll tell you what applies to your address.

Go to File a Claim → A charge looks wrong and tell us about it. We'll look into it and get back to you within 24 hours.

Your name, email, address, phone number and basic browser or device information, so we can get your order to you and improve your experience.

Only with companies that help us get your order to you (shipping, payments and support), and they only see what they need.

Click the unsubscribe link at the bottom of any marketing email.

Pull out the clear plastic tab inside the tracker to power it on, and a blinking red light confirms it. Turn on Bluetooth and Location Services, install the NOBL app from the App Store or Google Play, create an account, then tap Search Devices with the tracker next to your phone and connect it.

Check the plastic tab is fully removed, keep the tracker within Bluetooth range while scanning, and restart the app. If it connects but the location is stale, confirm Location Services are on and set the app's location permission to "Always" or "While Using".

NOBL Air+ runs on a CR2032 coin cell, which typically lasts 1 to 3 years depending on how much you travel, so most people never need to think about it. CR2032 is a standard size you can pick up at any pharmacy or grocery store. The tracker itself is covered by a 1-year warranty.

Yes. In the app, tap the three-dot menu next to a device to manage sharing and permissions. The same menu lets you rename the device, view its location timeline or unpair it.

Yes. Search for "NOBL" in the Apple App Store or on Google Play.